Unstable connection/Unable to connect to v2

1. Go ahead and force the user profile to close if open or disconnected.

You can do this from two locations.

Close a User Profile via Task Manager

Right-click the taskbar

Click Task Manager.

If Task Manager opens small, click More details.

Click the Users tab.

Find the user/profile you want to close.

Right-click the user name.

Click Sign off.

Click Sign off user to confirm.

Or from the Server management screen here:

Once complete if the user is still having issues have them clear the cache and history for their browser. Instructions for this depend on the browser but are fairly similar and can be Googled to fit that browser.


Also have them flush the DNS following these steps.

Step 1 — Open Command Prompt

• Click Start

• Type cmd

• Right-click Command Prompt

• Click Run as administrator

(If prompted, click Yes)

Step 2 — Run the DNS flush command

In the black window, type exactly:

ipconfig /flushdns

Press Enter

Step 3 — Confirm success

You should see:

 flushed the DNS Resolver Cache.

Some users will not have permissions to do this step and will need to involve their IT team.