Client Receiving Past Due Notification When Invoice is Paid

If a Client is receiving a notification from ServiceLink about an overdue Invoice that you are seeing is showing as Paid in your Solaria, it normally indicates that the Transaction was not properly sent to ServiceLink. 

The first thing you'll do is navigate to the Transaction in order to re-send it to ServiceLink. You can find that Transaction by going to the paid Invoice and clicking on the green dollar sign icon next to "Less Paid".

This will open the Transaction associated with the Invoice. Click the "Synch to ServiceLink" button at the bottom of the screen.

On the window that pops up select the second option, "Send Transactions List to ServiceLink".

Finally, go back to the Invoice and click on the "Synch to ServiceLink" button and click "Yes" on the popup window to re-send the Invoice as well.

Once you've completed both steps, verify that the Invoice is showing as Paid in ServiceLink. The Client will no longer receive Overdue notifications once the Invoice is showing as Paid in ServiceLink.